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FAQ

SUBSCRIPTIONS

What is Subscribe & Save?

Susbcribe & Save is an auto-shipment subscription we offer to ensure that you never miss a dose. Choosing to subscribe also provides the benefit of pricing discounts for subscribed products.

What are the available subscription options?

Our current offerings include auto-shipping items every 1, 2, or 3 months.

The 1 and 2 month delivery frequencies include a 20% product discount savings, while the 3 month delivery frequency includes a 15% product discount.

How do I manage my subscriptions?

To manage your subscription:

1. Login to your account via the account icon found in the navigation panel at the top of the page

2. Click on Subscriptions

3. Customize or cancel your subscription

Why is my product limited to certain delivery frequencies?

Product delivery frequency options are calculated by combining the number of tablets/capsules/pouches and recommended daily dosage of the product. For instance, if a product bottle contains 30 capsules, it will have a 1 or 2 month subscription availablity, as the product would not provide any clinical benefits if stretched over the course of 3 months.

PCOS PRODUCTS

Why do we use D-Chiro Inositol in our Ovofolic formulation?

In several clincal studies, DCI administration had beneficial effects on ovulation, anthropometric and metabolic markers in PCOS women by enhancing insulin. The effects of metformin in improving insulin action in PCOS women was achieved though the release of DCI-IPG mediators. For more information follow the links below:

http://dx.doi.org/10.3109/09513590.2010.538099 

https://pubmed.ncbi.nlm.nih.gov/23467955/

 

What side effects can I expect when taking Ovofolic?

The typical side effects when taking inositol supplements include nausea, tiredness, headaches, and dizziness. In rare cases, users may also experience stomach cramps and bloating. To help mitigate side effects, we recommend taking Ovofolic within close proximity of a meal and separately from other medications to avoid any digestive issues. If side effects prevail, you may also try taking a half dose daily. We advise speaking to your health care practitioner first, and contacting us info@elanhealthcare.ca, if you have any more questions.

AMBASSADOR PROGRAM

What is the Ambassador Program?

As an Ambassador you will join us on our mission to spread awareness about reproductive health and natural solutions to common health issues, all while receiving great perks for being a part of our community.

What are the perks of becoming an Ambassador?

There are so many reasons to become an Ambassador! We currently offer product giveaways, discount codes, collab opportunities, and 15% commission on sales.

Where can I sign-up to become an Ambassador?

To sign-up as an Ambassador simply access our Community page in the navigation bar or here.

WHOLESALE DISTRIBUTION

Who are our distribution partners?

We currently offer wholesale ditribution through Faire and Tundra.

SHIPPING

What is the shipping policy?

Standard shipping times are between 7-15 business days.

How can I qualify for free shipping?

We offer free shipping for all orders over $50.

REFUNDS & EXCHANGES

How long do I have to refund/exchange an item?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

What items are eligible for return?

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.

How do I return a product?

To start a return, you can contact us at info@elanhealthcare.ca.

If your return is accepted, we’ll send you:

 

1. return shipping label

2. instructions on how and where to send your package

 

Please note, items sent back to us without first requesting a return will not be accepted.

What is the Satisfaction Guarantee?

Should you be unsatisfied with your results after trying one of our products, we will offer a refund as part of our Satisfaction Guarantee. Simply contact us info@elanhealthcare.ca. Please do not send back your opened/used products.

I sent back my item but I haven't gotten a refund?

Items sent back to us without first requesting a return will not be accepted. Please contact us at info@elanhealthcare.ca to request a return, or to get additional assistance with your refund.

STILL HAVE ANY QUESTIONS?

Phone: (905)-306-2790

Toll Free: 1-866-899-6141

Email: info@elanhealthcare.ca